Spa & Salon Policies | Sugar House Day Spa
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Spa & Salon Policies

Clients receiving spa services, please arrive 15 minutes prior to your reservation. We cannot guarantee your service if you arrive late and the length of your service may be shortened. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced.

We respectfully ask that you give the spa a minimum of 24 hours notice if you must cancel or change a reservation. A major credit card will be needed to reserve spa services. Fifty percent of the service cost will be charged for any same day cancellation or no-show.

Gift cards may be purchased for a dollar amount, a $30 minimum, and must be presented at the time of your service.

The purchase of a gift card does not guarantee reservations and all reservations are subject to availability. We urge all card bearers to reserve their services upon receipt of the gift card.

Our spa is not a safe environment for infants or children. No one under the age of 12 years will be allowed on the 2nd and 3rd spa floors and no children may be left unattended.

We accept cash and all major credit cards. We do NOT accept personal checks.

Sugar House Day Spa & Salon will do its part to help the community overcome the spread of COVID-19 by closing its doors Wednesday March 18th until Thursday April 2nd.

We will be available by phone from 9am -12pm every Monday, Wednesday and Friday to schedule appointments and process gift cards.  If you are unable to reach us during those times, please leave a message and we will be sure to get back to you promptly.  We encourage you to follow our social media outlets (Instagram and Facebook) to keep up with updates as they are available.

Lastly, we are all experiencing uncertainty, let us try our best to support each other and practice patience as we navigate this situation together.